Assistant Director of Ticketing, State Farm Center

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information:

Title:

Assistant Director of Ticketing, State Farm Center

Classification Title:

Academic Professional

Job Location or Region:

Urbana-Champaign - 133

Job Description Reason:

Vacancy

Appointment Type:

Permanent

Position Number:

UD3443

Position Class Code:

NFAAA-ASST DIR

Employee Group:

B - Academic Professionals

COA:

1 - Urbana

Organization Code:

336000

Organization Name:

Intercollegiate Athletics

College/Administrative Unit:

NU-Div Intercollegiate Athletics

HR Information:

Full Time Equivalent (FTE):

1

Is this position Security Sensitive?

Is this a Protection of Minors position?

Purchasing Authority of $5,000 or more?

Supervisory Authority of 20 or more?

Organizational Relationship:

Chancellor,

Director of Athletics,

Chief Commercial Officer,

Senior Associate Director of Athletics Commercial Operations & Fan Engagement,

Assistant Director of Athletics Ticket Operations & Sales,

Assistant Director of Ticketing,

Various students and other hourly staff

PRIMARY POSITION FUNCTION/SUMMARY

Oversee all ticketing for State Farm Center concerts and special events, maintain and administer daily ticket revenue reconciliations, assist in the day to day operations of the ticket office, and participate in the solicitation and stewardship of all I FUND donors and season ticket holders

•

Ticketing Revenue Generation –

• Collaborate closely with State Farm Center and external constituents on the implementation of concert ticketing; including pricing and arena scaling for a multitude of events

• Proactively support revenue-generating ticket initiatives, including pricing, sales campaigns, group sales opportunities, and operational execution of promotional programs to increase ticket sales and attendance.

• Monitor and track ticket sales trends to support forecasting and revenue-growth strategies.

• Engage and interact with existing and potential I FUND contributors and season ticket holders

• Cultivate and solicit ticket-related contributions and other gifts

• Collaborate with marketing and external relations to drive revenue-focused fan engagement strategies and customer retention programs.

50%

•

Responsibilities –

• Serve as primary ticket office liaison for ticketed State Farm Center concerts and special events.

• Responsible for set-up of Paciolan system for assigned sports and events

• Oversee athletic ticketing for other various events, such as IHSA wrestling and IHSA basketball.

• Assist with game management at home events and other venues.

• Administer complimentary admissions at away games and post-season events when needed (compliance, coordination, and administration) for assigned sports.

• Maintain working knowledge of the NCAA and Big Ten guidelines regarding athletic ticketing.

• Responsible for ticket sales settlements for all State Farm Center events; including post-event reconciliation for external constituents

• Initiate and prepare the daily deposit of all ticket office revenues.

• Reconcile daily ticket sales to ensure placement of revenue into proper university accounts.

• Prepare weekly attendance reports for all sales and attendance figures for assigned sports/events.

• Assist Business Office with revenue reconciliation processes of assigned sports and events

• Assist DIA Compliance Office in the issuance, tracking and determining compliance of complimentary admissions.

40%

•

Strategic Engagement: -

• Knowledge of the Ticket Office and departmental policy and procedures.

• Assist with staffing, including participating in the identification, interview, hiring, work assignment and evaluation of temporary or seasonal employees.

• Support supervision and training efforts of temporary or seasonal employees, including the resolution of customer service related initiatives

• Collaborate with internal & units regarding comprehensive athletics’ department initiatives.

10%

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

Education:

Bachelor's degree in business administration, management, or a field related to the position.

Experience:

One year of professional business, financial, and/or managerial work experience.

Specialty Factors:

Preferred Qualifications:

Experience with ticketing software systems. Experience with contract requirements (TV, radio, non-conference allotments) for assigned sports.

Maintain knowledge of, and compliance with, specific NCAA, Big Ten Conference, and institution rules that relate to this position is required.

Knowledge of Paciolan computer system and use of spreadsheet and word processing software desired.

Knowledge of contract requirements (TV, radio, non-conference allotments) for assigned sports preferred.

Ability to analyze situation and make decisions or recommend solutions

Self motivated with high degree of personal initiative

Ability to independently take on a task from inception to implementation

Ability to deal effectively and diplomatically with all internal and external constituents in person and/or on the telephone

Strong organizational and time management skills

Ability to anticipate needs and establish priorities

Strong verbal and written communication skills

Strong interpersonal and management skills

Championship Mindset and Expectations

Understands and displays professionalism and integrity that builds and maintains trust between student-athletes and fellow DIA staff;

Prioritizes and contributes to the life changing student-athlete experience;

Adheres to University, DIA, Big Ten, and NCAA rules and regulations;

Commitment to the Athletics Department and University’s mission and values;

Flexible to various scheduling to include nights, weekend work and some holidays, team travel; and

Maintain professional competency and skills required for professional practice.

PHYSICAL DEMANDS/WORKING CONDITIONS

Providing this information helps ensure that the essential functions of the position are fully documented for the benefit of employees, applicants, and the university.

Physical Demands/Working Conditions Comments:

Manager Approval

Manager Approver

Acton, Justin

Date Approved/Finalized

11/4/2025